Talk to CiteWorth
Questions about AI citation monitoring? We're here to help.
How to reach us
Pick the channel that best fits your enquiry.
General questions, feature requests, and partnership enquiries
We aim to respond within 24 hours during business hours (Mon-Fri, 9am-5pm GMT).
Support Ticket
Use the form below
Technical issues, bug reports, and account-specific questions
Submitted tickets are assigned a reference number. We aim to acknowledge within 24 hours.
Billing
billing@citeworth.comSubscription changes, invoice queries, and payment issues
Billing enquiries are prioritised and typically resolved within one business day.
Security
security@citeworth.comVulnerability reports and security-related concerns
Security reports are acknowledged within 48 hours. Do not include sensitive data in your initial report.
Alternatively, email us directly at hello@citeworth.com
Common Topics We Can Help With
Getting Started
New to AI citation monitoring? We can walk you through setting up your first site, choosing the right queries to track, and understanding your initial visibility reports.
Technical Support
Need help with Meta Snapshot results, schema markup recommendations, or understanding why certain pages aren't being indexed? Our technical team can investigate and advise.
Billing & Accounts
Questions about your subscription, upgrading or downgrading plans, invoices, or payment methods? We handle all billing enquiries promptly.
Feature Requests
Have an idea for a new feature or improvement? We actively listen to customer feedback and prioritise development based on what our users need most.
Partnerships & Agency Solutions
Interested in white-label solutions, API access, or enterprise-grade AI visibility monitoring? We work with agencies, SEO consultancies, and large organisations to provide custom solutions tailored to your specific needs.
Our Agency tier includes white-label PDF reports, multi-site management, and priority support. For organisations requiring custom integrations, dedicated infrastructure, or volume pricing, we offer flexible enterprise arrangements.
Email hello@citeworth.com with details about your requirements and we'll arrange a call to discuss how CiteWorth can support your business.